Billing FAQs
Yes. You can pay online using an e-check and there is no fee. You also can pay online with Visa, MasterCard, Discover and American Express, but there is a 2.6% fee, $1.50 minimum charge.
Visit the Payment Portal to pay online or call 1-855-461-9814.
Yes, the City offers automatic bank drafts. To utilize this service a form needs to be signed and turned in to the Business Office in City Hall. A void check also needs to be provided. Customer billing statements will continue to be mailed to the customer monthly. The amount, on the bill, will be drafted on the due date shown on the bill.
Download an Automatic Bank Draft form.
The reconnect fee for utilities is $20.00 if paid between 8:00 am and 4:00 pm Monday through Friday. If utilities are paid at other times, there will be an additional $30.00 charged for reconnections bringing the total to $50.00. Cable reconnect fees are $15.00.
Call the Billing Office at 828-438-5245 for more information.
Deposits for utility services vary depending on the customer's credit score. Find out more at Utility Deposits.
Call the Billing Office at 828-438-5245 for more information.
This is a flat fee, billed monthly, on a customer's water and sewer bill. This charge is based on the size of the meter. The revenue generated from these charges is used to partially cover the debt of the water and sewer plants.
Call the Billing Office at 828-438-5245 for more information.
Most of the meters are read monthly and billed according to the service location.
The City bills on the 1st, 10th and 20th of each month. There are eleven working days before a 10% penalty is added and seven additional working days before the account is subject to disconnect for non-pay. The City bills some water(and/or sewer) accounts bi-monthly. Billing frequency is determined by location.
Cable bills are billed on the 1st of each month and due by the 10th of each month.
Call the Billing Office at 828-438-5245 for more information.
Contact Information
Finance Department
The Finance office is located on the first floor of Morganton City Hall.
Accounting: 828-438-5256
Business Office: 828-438-5245
Purchasing: 828-438-5233
Tax Office: 828-438-5245